Your privacy matters to us. This page explains exactly what personal data pinascatter collects from Filipino players, how it is used, who it may be shared with, and what rights you have over your own information.
Last updated: June 2025 | Effective for all registered players on pinascatter
When you register on pinascatter, we collect the personal information needed to create and manage your account, verify your identity, and process payments in Philippine pesos. This includes your full name, date of birth, email address, mobile number, and government-issued ID details submitted during verification. We also collect transaction data each time you make a deposit or request a withdrawal, including the amount, payment method used, and timestamps of each transaction. During your gaming sessions, our systems log activity data such as the games you play, session duration, and bet history — this helps us maintain fair play and detect unusual behaviour. When you access pinascatter on your mobile device or browser, we automatically collect certain technical data such as your device type, operating system, IP address, and browser version to ensure the platform functions correctly on your end. All of this data is collected because it is either necessary to fulfil our contractual obligations to you as a registered player or required by applicable Philippine regulations governing licensed gaming platforms.
The personal data we hold about you is used primarily to operate and improve the pinascatter platform experience for all Filipino players. We use your identity information to verify eligibility, prevent underage access, and comply with anti-money laundering requirements under Philippine law. Your payment details are used solely to process the deposits and withdrawals you initiate — we do not store full card numbers or use payment credentials for any purpose beyond completing your requested transactions. Activity and session data is used by our team to monitor platform integrity, investigate disputes, and improve the games and features available to you. We may occasionally use your contact information to send you service notifications, account security alerts, or updates about important changes to the platform, but only through channels you have consented to at registration. pinascatter does not use your personal data for automated profiling that produces legal or similarly significant effects on your account without human review.
pinascatter uses cookies and similar tracking technologies to keep your session active while you are logged in and to remember your preferences across visits. Essential cookies are strictly necessary for the platform to function and cannot be switched off — without them, features such as account login, game loading, and payment processing would not work correctly. We also use analytics cookies to understand how Filipino players navigate the platform, which pages are visited most, and where users encounter difficulty, so we can continuously improve the experience. You can manage or withdraw your consent for non-essential cookies at any time through your browser settings; however, please be aware that doing so may affect the functionality of certain features. We do not use tracking technologies to serve third-party advertising or to share your browsing data with external marketing platforms. Any data collected through cookies is handled in accordance with the same data protection standards that apply to your registration information.
pinascatter does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — your information is not a product. We share data only where it is strictly necessary to operate the platform: for example, with payment processors who facilitate your GCash, Maya, or bank transfer transactions, and with identity verification partners who assist us in confirming the authenticity of the documents you submit. All third-party service providers we work with are bound by data processing agreements that restrict them to using your information only for the specific purpose for which it was shared. We may also disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts if required to do so by applicable law, valid legal process, or to protect the rights and safety of our players and platform. In the event that pinascatter undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify registered players of any material change to our data sharing practices before such changes take effect.
We retain your personal data for as long as your account remains active and for a period afterwards as required by Philippine law and our regulatory obligations as a licensed gaming platform. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure or last activity of an account, in line with anti-money laundering record-keeping requirements. Session and gameplay logs are retained for a shorter period unless they are relevant to an open dispute, investigation, or regulatory review. When data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to you. If you have made a request for account closure, data deletion will proceed according to applicable legal timelines, and you will be informed of the outcome. You may contact our support team at support@pinascatter.com to ask about the specific retention period applicable to any category of data we hold about you.
As a registered player on pinascatter, you have specific rights over the personal data we hold about you, consistent with applicable Philippine data protection law. You have the right to request access to the personal information we hold, to ask us to correct any inaccurate details, and to request the deletion of data we no longer need to retain for legal or operational reasons. You may also ask us to restrict certain uses of your data while a dispute or review is in progress, or to receive a copy of your data in a structured, machine-readable format where technically feasible. If you believe we are processing your data unlawfully or contrary to your rights, you have the right to raise a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team by email at support@pinascatter.com with a clear description of your request, and we will respond within the timeframe required by applicable law. We may need to verify your identity before processing any data-related request to ensure your information is not disclosed to an unauthorised person.
pinascatter applies a range of technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, so your login credentials and payment information are protected in transit. Account access is protected by password requirements, and we strongly encourage all Filipino players to use a unique, strong password and to enable any additional account security options available in the platform settings. Our internal access controls ensure that only authorised personnel can access personal data, and only to the extent necessary to perform their role. We conduct regular reviews of our data handling processes to identify and address potential vulnerabilities before they can be exploited. While no online platform can guarantee absolute security, pinascatter is committed to maintaining a high standard of data protection and will notify affected players promptly in the event of a confirmed data breach that poses a risk to their rights.
pinascatter is strictly for players aged 21 and above, consistent with Philippine gaming regulations, and we do not knowingly collect personal data from individuals below this age. During the registration process, we require date-of-birth information and reserve the right to request identity verification at any stage to confirm that a registered account holder meets the minimum age requirement. If we become aware that personal data has been collected from a person under the minimum age, that account will be closed and the associated data will be deleted as quickly as possible in line with our data minimisation obligations. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact us immediately at support@pinascatter.com so we can investigate and take appropriate action. We take underage access seriously as both a legal and a responsible gaming matter, and our monitoring processes are designed to flag accounts that show indicators of underage use. Additional guidance on protecting minors from online gaming is available on our Responsible Gaming page.
pinascatter may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new regulatory requirements, or improvements to the way we protect your data. When we make significant changes, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notice before the updated policy takes effect. We encourage all Filipino players to review this page periodically so you are always informed about how your personal information is being handled. Your continued use of the pinascatter platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you have questions about any aspect of this policy or about how a recent change affects you, you are welcome to visit our FAQ page or contact our support team directly. This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, all of which form part of the overall agreement between you and pinascatter.
A quick summary of the key commitments pinascatter makes to every Filipino player regarding their personal information.
Your personal information is never sold, rented, or traded to any external party for marketing purposes. We share data only with trusted service providers who are contractually bound to protect it, and only where necessary to operate the platform and process your transactions.
All data sent between your device and the pinascatter platform is protected by TLS encryption, including your login credentials and payment details. We apply industry-standard security practices to keep your personal information safe from interception or unauthorised access at every step.
You can request access to your data, ask for corrections, or request deletion at any time by contacting our support team. We will respond within the timeframe required by Philippine data protection law and verify your identity before processing any sensitive request.
We retain your data only for as long as your account is active and for the legally required period after closure. Once retention obligations are fulfilled, your personal data is securely deleted or anonymised so it can no longer be associated with you.
We only contact you through channels you have consented to at registration. Marketing or promotional messages, if any, are opt-in and you may withdraw your consent at any time. Essential service notifications such as security alerts are sent regardless of marketing preferences.
This Privacy Policy is governed by applicable Philippine law, including the Data Privacy Act of 2012. If you believe your privacy rights have been violated and our internal resolution process does not satisfy your concern, you may escalate the matter to the National Privacy Commission of the Philippines.
Quick answers to what Filipino players most often ask about how pinascatter handles their personal data.
No — pinascatter does not share your personal data with advertisers or external marketing companies. Your information is used only to operate your account, process transactions, and comply with our legal obligations as a licensed gaming platform in the Philippines. We do not sell or trade personal data to any third party for commercial gain, and our contracts with service providers explicitly prohibit them from using your data for any purpose beyond the specific service they provide to us. If you have concerns about how your data is used, you are welcome to contact our support team at support@pinascatter.com for a detailed explanation.
Yes — you have the right to request access to the personal data we hold about you, consistent with the Data Privacy Act of 2012 in the Philippines. To submit a data access request, please send an email to support@pinascatter.com from the address registered to your account, clearly stating that you are requesting access to your personal data. We may ask you to verify your identity before processing the request to ensure your information is not disclosed to an unauthorised person. We will respond within the timeframe prescribed by applicable law and provide you with the information in a clear and readable format. If any of the data we hold is inaccurate, you can request a correction at the same time as your access request.
When your account is closed, whether voluntarily or by the platform, we retain certain personal data for the minimum period required by Philippine law and our regulatory obligations — this typically includes identity and transaction records for anti-money laundering compliance purposes. Data that is no longer needed for legal or operational reasons will be securely deleted or anonymised after the applicable retention period expires. If you close your account and would like to know exactly what data is retained and for how long, you may contact our support team at support@pinascatter.com for more specific information. Please note that while retained data is kept secure, it will not be used for marketing or any new processing purpose after your account is closed. Your right to request deletion of data that is no longer legally required to be retained remains available to you even after account closure.
You can withdraw your consent to receive marketing or promotional communications from pinascatter at any time by contacting our support team at support@pinascatter.com and requesting to be removed from our mailing list. Please note that opting out of marketing emails does not affect transactional or security notifications — these are considered essential service communications and will continue to be sent to your registered email address regardless of your marketing preferences, as they relate directly to the operation of your account. If you believe you are receiving emails you did not consent to, please flag this in your support request and our team will investigate promptly. We aim to honour all opt-out requests within a reasonable processing period.
We handle your personal information with care so you can focus on enjoying the platform. If you have any questions about this policy, our FAQ page and support team are ready to help.